I am SO PLEASED with the service that I have received, when I inquired about appliques for my chaps to match the jacket, in no time I had a reply and all the info to have the designer make them for me. I have and will continue to tell other friends at the stable to check your site. As I mentioned in a previous email I have been looking at your site for a few years, I just love to look at (drool over) the jackets. When I opened the box with the jacket I ordered – it took my breath away! It was stunning in the photo but until I saw it I couldn’t truly appreciate all the detail. It is just what I wanted classic and classy. I showed it to my trainers, instructors and friends at the stable today; all agreed it is just a gorgeous jacket. I don’t think I need to tell you that I won’t be using the return policy. I can’t begin to tell you how thrilled I am with the jacket, Thank you so much.